Support Policy Page

Support Policy:

Effective Date: November 10, 2025

Website: www.nelsavault.com
Contact: ✉️ support@nelsavault.com | ☎️ +91-9629580481

Overview:

Welcome to NelsaVault.com — the vault of unique, rare, and premium first-copy collectibles inspired by the world’s most prestigious auctions and artworks.

We value every collector, enthusiast, and art lover who chooses to own a piece of history through us. This Support Policy explains how we assist our customers before, during, and after purchase.

Why We Have a No-Return or Exchange Policy:

All collections sold on NelsaVault.com are unique, limited edition, or first-copy recreations of auction-sold masterpieces.

Each piece is carefully inspected and documented before shipping.

Because of their exclusive nature, authenticity process, and collector-grade quality, we do not accept returns or exchanges once an item has been delivered.

We strongly encourage customers to review all details, product descriptions, and images before purchasing.

Before You Buy — Know What You’re Getting:

We aim for complete transparency. Every product page includes detailed descriptions, dimensions, material details, provenance background, and authenticity notes.
For any clarification before purchase, our support team is ready to help via support@nelsavault.com or +91-9629580481.
Our specialists will guide you in selecting the right collectible suited to your interests and preferences.

Damaged or Incorrect Item Policy:

If you receive a damaged or incorrect product, please contact our support team within 24 hours of delivery.

Provide the following details to ensure a smooth process:

• Order ID and item name

• Unboxing photos and videos showing the condition of the package

• Description of the issue

Our quality control team will verify and respond promptly with a resolution, which may include a replacement (if available) or store credit.

Disputes and Seller Communication:

We believe in fair communication.

If a concern arises, please contact our support team directly before raising a dispute externally.
We ensure that every query is handled with professionalism and transparency.

In cases involving third-party logistics or sellers, NelsaVault will facilitate resolution to the best extent possible but is not liable for actions outside our operational control.
 

Third-Party Sellers and Responsibility:

Certain collections may be sourced or fulfilled through verified third-party partners, curators, or sellers.

While we ensure authenticity and quality verification, NelsaVault.com is not responsible for errors, delays, or misrepresentations by third parties beyond our control.

Our customer service team will, however, assist you in communicating and resolving any such issues efficiently.

Fraud Protection & Abuse Policy:

To maintain trust and fairness in our marketplace, all transactions are monitored for fraud and abuse.
Any suspicious claims, false reports, or misuse of our platform may result in:

• Account suspension or termination

• Legal action for damages or chargeback fraud

• Restriction from future purchases

We take protection of both buyers and sellers seriously, ensuring authentic and transparent trading for all.

Need Help?

Our support specialists are available to assist you with:

• Product information and authenticity checks

• Order tracking and delivery updates

• Payment or billing inquiries

• Post-purchase guidance and claim submissions

Email: support@nelsavault.com

Phone: +91-9629580481

Support Hours: Monday – Saturday, 10:00 AM to 7:00 PM (IST)

Summary:

At NelsaVault.com, every collectible has a story, and every customer deserves confidence.
Our no-return policy protects authenticity, our 24-hour claim window ensures fairness, and our support team is here to guide you through every step.

By purchasing from NelsaVault, you agree to these policies designed to safeguard genuine collectors and the rarity of our items.

Trust the Vault. Own the Rare.
NelsaVault — Where rarity meets responsibility.